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Cancellation and Refunds

1. Order Cancellation

  • Orders can only be cancelled before dispatch. If you wish to cancel your order, please contact our customer support team immediately at [email/contact number].
  • Once your order has been dispatched, we cannot process cancellations.

2. Refund Process

  • Refunds are only applicable in the case of damaged, defective, or incorrect items.
  • To initiate a refund request, please contact our customer support within 48 hours of receiving the order with photographs of the damaged or incorrect product(s).
  • Refunds will be processed via the original payment method within 7-10 business days from the approval of the return.

3. Returns

  • We accept returns only for damaged or defective items.
  • Items must be returned in their original packaging and condition.
  • Non-returnable items include cosmetics that have been opened or used.

4. Exchange Policy

  • We do not offer exchanges, but if your item is damaged or incorrect, you can return it for a full refund or replacement.
  • If you wish to exchange for a different product, we recommend placing a new order after returning the original item.

5. Non-Refundable Situations

  • Products that are opened, used, or not in their original condition.
  • Sale or promotional items.
  • Orders that have been shipped and delivered according to the provided address.

6. Refund Eligibility

  • Refunds are processed only if the return is approved by our customer service team.
  • If the item is not eligible for a refund, it will be returned to you.

7. How to Initiate a Return or Refund

  • Contact our customer support at [email/contact number].
  • Provide your order number and clear photographs of the product (if damaged or defective).
  • Our team will guide you through the return/refund process.

8. Shipping Charges

Shipping fees for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

9. Processing Time

Refunds may take 7-10 business days to process after the returned item has been received and inspected.